Ticket #HeDJqK6qnH

Subject: Roi Not received

Created: 2025/11/10 20:10:43 | Status: Closed
Conversation
2025/11/10 20:10:43 You

I had exness broker address as payment gateway , while i have updated trc20 address now .

Support Team 2025/11/10 20:23:41

Hello Thanks for contacting us...... How can we help you?

Support Team 2025/11/10 20:24:28

Ok we will check this and inform you soon.

2025/11/10 20:46:42 You

So i updated the withdrawal gateway from exness broker to usdt trc20 and i have still not received my withdraw

Support Team 2025/11/10 20:59:37

Ok we will check it and you will get you your withdrawal soon.

2025/11/10 21:04:08 You

Thanks

Support Team 2025/11/10 21:19:50

Your trc20 address is not received.. you can send the address here so we can transfer you your withdrawal

2025/11/10 21:28:45 You

TGGedatwxbHa6eXqCrHQ8d6xwtGdaniV14

2025/11/10 21:30:14 You

And guide me how to update my trc20 address in my account

Support Team 2025/11/10 21:37:10

As you mentioned that you have updated your USDT TRC-20 address, next time please make sure to select *USDT TRC-20* when placing your withdrawal request.

2025/11/10 21:39:23 You

Is it done ?

2025/11/10 21:40:05 You

I have not received it yet

2025/11/10 22:07:40 You

I am still waiting for my withdraw

2025/11/10 22:34:44 You

??

Support Team 2025/11/10 22:58:50

Your withdrawal is not being sent to the address you provided. We have received a request from Mr. Awan (ID No. 436057) asking that your withdrawal be transferred to his wallet. Do you give permission for this?

2025/11/10 23:11:33 You

Yes

2025/11/10 23:11:57 You

Yes you can transfer it to him

2025/11/10 23:12:28 You

When its done kindly send me a text so i can receive it from him and close this ticket

Support Team 2025/11/10 23:19:46

Ok we will inform you

2025/11/11 00:10:34 You

Is it done ?

Support Team 2025/11/11 01:22:45

Your withdrawal have been successfully send to Mr Awan...